Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to when Users visit our site, register on the site, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about the User’s means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
REYANA SOLUTIONS PVT LTD collects and uses Users personal information for the following purposes:
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
– To send periodic emails
The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on Jan 25, 2021
Convergys Lab Information Practices
We only retain the gathered information for as long as necessary to provide you with your requested course or service. The information provided on our website is appropriate and the content is subject to change at any time. We are not responsible for any damages arising out of the use of the information maintained on this server.
We assure you that all our downloadable training content is virus-free. However, Convergys Lab can accept no liability for damages resulting from virus infection.
Information Collected by Convergys Lab
You can browse our website without registration. We do not share your personal information with any third party. We also let you know why we’re collecting it and how it will be handled. We do not collect information about our visitors from email databases, private/public organization or other bodies.
You have total control over the privacy of your information
Your information will never be sold, exchanged or disclosed to any third-party for marketing purposes
You can decide whether you want to opt-in to receive offers from us
We may use your information to contact you via email or telephone, to get feedback and to inform you about our new courses or provide support on your issues. If you do not want us to contact you via email, you can unsubscribe at any time with just one click. When you purchase our online courses or register for classroom training, you need to make the payment online, thus you will be obligated to share your personal information such as name, email address, telephone number, address(s), credit card number, expiration, and CVV number with us. During this program, we store your contact information in our registration and order-entry systems. Your credit card information is never stored in our system as it is processed by our payment gateway which uses Secure Encryption Technology (SSL). Our payment processing partners are CC Avenue, PayPal and Google Checkout.
Account related cookies
Login related cookies
Forms related cookies
When you submit your personal information through a form such as those found on the home page or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies
To provide you with a great experience on this website, we provide the functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
Course content for all the study programs both online and classroom programs are provided for the sole purpose of education and guidance only. The course content is regularly reviewed and is subjected to change without notice. Convergys Lab reserves the right to modify training content without notice.
You can electronically copy or take a print out of the web pages if it is being used for personal use only. Convergys Lab holds the copyright to all the material on this website unless otherwise indicated. The written permission of the copyright holder must be obtained for any use of this material other than for purposes permitted by law.
Personal Information Policy – Image and Video Capture
That includes pictures of Convergys Lab staff and training participants. If you enroll in a Convergys Lab course your picture may also be featured in images or videos of the Convergys Lab classes.
Sharing Your Personal Information
If you have purchased a Convergys Lab course, we may ask you for a testimonial and if and only when you authorize us, we will display your testimonials on our website, as photos and videos or in our social media channels such as Facebook, YouTube, Google+, Linkedin and Twitter. You should be aware that your publicly identifiable information could be used to send you promotional, unsolicited messages. We are not responsible in any way for your personal information which you have chosen to display.
If you do not want us to feature your pictures/testimonials on our website or our social media channels, you can write a mail to firstname.lastname@example.org.
Personal Information Corrections
If you notice that the information we are holding is incorrect or incomplete you have the right to inform us right away. Please drop a mail at enquiry@Convergyslab.com.
Deleting Personal Information
If you for some reason believe that your personal information should not feature in our website and social media channels and would like to delete your account, you can write to us at enquiry@Convergyslab.com.
If you have any inquiries concerning how we handle your information and individual data, don’t hesitate to get in touch with us. Please mail us at enquiry@Convergyslab.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
This document was last updated on Jan 25, 2021